Refund policy

Returns and Refunds Policy

Effective Date: 18 May 2026

1. Policy Overview

IHOLICS operates with transparent and customer focused policies to ensure a fair and consistent returns process. This policy applies to online purchases.
All exchange and return requests must be submitted by email within the specified timeframe and will be processed after professional inspection of the returned item.
This policy operates in accordance with the Australian Consumer Law. Nothing in this policy excludes or limits your rights under applicable consumer protection legislation.

2. Eyewear Frames and Sunglasses

Exchange and Return Period

Within 14 days from the date the item is received.

Exchange Conditions

  • The item must be unworn
  • There must be no signs of scratches, plating damage, alterations, or additional adjustments
  • The item must remain in the same resellable condition as when dispatched
  • Original packaging, tags, and labels must be intact
  • Proof of purchase must be provided

Exchange Procedure

  • Contact hello@iholics.com.au to request approval
  • Send the item after receiving confirmation
  • Professional inspection upon arrival will be conducted, taking approximately 3 to 10 days
  • If approved, the exchange will be processed

For change of mind exchanges, shipping costs are the responsibility of the customer.
If the exchange is due to a faulty item or dispatch error by IHOLICS, shipping costs will be covered by IHOLICS.

Return Conditions

  • The item must be unworn
  • The item must remain in resellable condition
  • Original packaging, tags, and labels must be intact
  • Proof of purchase must be provided

Sale items, gift cards, and used items are not eligible for return.

Custom ordered LINDBERG products are individually made and therefore are not eligible for exchange or return. Standard return and exchange policies apply only to LINDBERG stock frames held by IHOLICS.

Return Procedure

  • Contact hello@iholics.com.au to request approval
  • Send the item after receiving confirmation
  • Condition inspection upon arrival will be conducted, taking approximately 3 to 10 days
  • If approved, refunds will be processed within 10 business days to the original payment method

For change of mind returns, original shipping fees and return shipping costs are the responsibility of the customer.
If the return is due to a faulty item or dispatch error by IHOLICS, shipping costs will be covered by IHOLICS.

3. Contact Lenses

Due to hygiene and safety reasons, contact lenses are subject to different return conditions.
Exchange and Return Period
Within 14 days from the order date.

Exchange Conditions

  • Customer ordering error or change of mind
  • Product must be unopened
  • The box must be undamaged
  • There must be no writing or markings on the box

Exchange Procedure

  1. Contact hello@iholics.com.au to request approval
  2. Send the item after receiving confirmation
  3. Professional inspection upon arrival will be conducted, taking 3 to 10 days
  4. If approved, a one time exchange for the same product will be processed

Return shipping costs are the responsibility of the customer.

Return Conditions

Refunds are only available in the following cases.

  • The product is faulty
  • There is a prescription or dispatch error made by IHOLICS

Change of mind is not eligible for a refund.
To qualify for a refund, all of the following conditions must be met.

  • The product must be unopened
  • The box must be undamaged
  • There must be no writing or markings on the box

Return Procedure

  1. Contact hello@iholics.com.au to request approval
  2. A return shipping label will be issued if applicable
  3. Return the item via Australia Post
  4. Condition inspection upon arrival will be conducted, taking 3 to 10 days
  5. If approved, the refund will be processed within 15 days from the date we receive the product

4. Final Notice

Please inspect your order immediately upon delivery.
If your item is damaged, faulty, or incorrect, contact hello@iholics.com.au promptly and we will assist you as quickly as possible.
IHOLICS reviews all exchange and return requests in accordance with this policy. 
This policy complies with the Australian Consumer Law, and your statutory rights remain unaffected.